Case Studies

CHS Healthcare, a group company of Acacium Group (UK's Largest Healthcare Solutions Partner), is a leading healthcare products / services company in the UK. Over the last 18 years, Rheal has been sole development partner for CHS and has developed a suite of six products that caters to the various healthcare aspects namely:

Introduction:

CHSTRACK revolutionizes hospital discharge services, particularly tailored for the Discharge to Assess (D2A) model. It offers a person-centered care coordination approach, ensuring seamless transition across various care locations and services. By prioritizing patient visibility and coordination, CHSTRACK mitigates the risk of patients experiencing delays or becoming "stuck" within the D2A pathway.

Unique Features of CHSTRACK:

• Comprehensive Tracking: CHSTRACK facilitates the recording and tracking of multiple assessments crucial in the D2A model, including continuing healthcare (CHC) checklists, decision support tools (DST), social services assessments, and more. This ensures that no crucial assessments are overlooked, minimizing delays in patient care.
• Proactive Reminders: The platform allows for setting reminders for each required assessment or action, proactively prompting healthcare professionals to take necessary steps and prevent delays.
• Versatility: CHSTRACK is designed to accommodate various D2A models, including pathways incorporating reablement, providing flexibility to adapt to different care scenarios.
• Data Management: The system efficiently manages critical data points such as bed occupancy, length of stay, hospital readmission rates, and time taken for therapy and social work assessments, offering insights to optimize patient flow and resource allocation.

Core Processes and Functions:

• Referrals: Clients are referred to CHSTRACK from hospitals and the community, where they are assigned a Coordinator and Advisor to oversee the discharge process. Performance metrics are based on the efficiency of completing this process, ensuring swift initiation of patient care coordination.
• Episodes: CHSTRACK categorizes discharge processes into various episodes based on the need for specific service types listed below
  • Interim Services
  • Ongoing Services
  • Re-Enablement services
  • Discharge to Assess services
  • Fast Track
  • Respite
  • Discharge Facilitation
  This categorization streamlines processing and resource allocation according to specific patient needs.
• Placements: Identifying suitable care homes or nursing homes is a pivotal step in the discharge process. CHSTRACK facilitates collaboration between hospitals, referrals, and care homes to ensure the selection of the most appropriate facility. Stringent evaluation criteria and compliance checks guarantee quality placements, with detailed records of start and end dates for accurate reporting.
• Service Providers: Similar to placements, CHSTRACK streamlines the selection and appointment of service providers required during a patient's stay in care facilities. By adhering to evaluation protocols, CHSTRACK ensures that patients receive necessary services promptly and efficiently.
• Assessments: Staying in hospital for longer than necessary can put patients at risk of losing some of your strength, mobility and getting an infection. In such cases, an assessment is one of the primary needs for which the patient is discharged out of the hospital and placed in the care homes/nursing. Whenever patients are discharged, below listed assessments are requested to be carried out based on which the right outcomes can be arrived at, and the best care decisions can be taken for the patient’s speedy recovery or stabilization.
  • Continuing healthcare (CHC)
  • Checklist
  • Decision support tool (DST)
  • Social services assessment
  • Physiotherapy and occupational assessments
• Invoicing: To uphold superior service standards, CHSTRACK manages billing processes for services rendered or placements made with contracted service providers or care homes. This invoicing module ensures transparent and efficient financial transactions, supporting the sustainability of the care ecosystem.

CHSTRACK represents a paradigm shift in hospital discharge services, prioritizing person-centered care coordination and efficient resource management. By leveraging its comprehensive tracking capabilities and streamlined processes, CHSTRACK enhances the quality and speed of patient care within the D2A model, ultimately improving patient outcomes and healthcare efficiency.