Case Studies

HCB Group provides Independent Employee Health, Wellness and Claims Management Services to Employers, Intermediaries, Insurers and Pension Scheme Trustees and has services in UK, Ireland, Australia and South Africa. Based in Oxfordshire, UK with additional locations in Dublin, and Portland, Maine USA, they are able to leverage their expertise and understanding of the Employee Health and Claims markets to enable clients, which include Bluechip as well as SME companies, to make informed decisions in the management of employee health, employee wellness or insured claims.

Over the last 7 years, Rheal has been HCB's development partner and has developed and continue to enhance their core product ORCA to support various services offered to their client.

ORCA is HCB’s core product is a robust tool designed to streamline and facilitate the support Client administration and the process for the clients employees experiencing health-related difficulties, resulting early return to the workplace. This software is a comprehensive solution that actively involves both the employer and the employee to address individual needs and plan for a sustainable return to work. Below are the key features and benefits of the application which explain the process involved.

Employee Referral:

• The process begins when an employee is absent due to health-related issues.
• Employers can initiate the support process by referring the affected employee to the HCB Early Intervention Case Manager system.

HCB Case Manager Appointment:

• The software automatically assigns a dedicated Case Manager from HCB to oversee the entire intervention process.
• The Case Manager becomes the primary point of contact between the employer, employee, and any additional support services.

Initial Assessment:

• The assigned Case Manager conducts an initial assessment to understand the specific health-related challenges faced by the employee.
• This assessment helps in identifying the nature and severity of the issues, laying the groundwork for a personalized intervention plan.

Identification of Additional Support Service Needs:

• Based on the initial assessment, the Case Manager identifies any additional support services that may be required.
• The software assists in efficiently coordinating and integrating these services into the overall intervention plan.

Case Manager Support for Employee:

• The Case Manager actively engages with the employee to provide ongoing support and guidance.
• Through the software, the Case Manager collaborates with the employee to set achievable goals and milestones, working towards a successful return to work.

Employee Returns to Work:

• The ultimate objective of the software is to facilitate a successful return to work for the employee.
• By addressing the health-related difficulties and providing necessary support, the software ensures a smooth transition back to the workplace.

Benefits:

• Efficiency: The software streamlines the intervention process, reducing administrative overhead and ensuring a prompt response to employee absences.
• Collaboration: Facilitates effective collaboration between employers, employees, and support services through a centralized platform.
• Personalization: Tailors intervention plans based on individual employee needs, optimizing the chances of a successful return to work.
• Monitoring and Reporting: Provides real-time monitoring and generates insightful reports to track the progress of the intervention process.