Case Studies

Clear Point Claims is an independent claims service company established in 1976 having a dedicated team of catastrophe management. They offer services in Commerical, and Residental Property along with Inland Marine, Inside Adjusting, Fast track claims, Re-inspection, and Quality Assurance Estimate Review. Rheal has been their sole offshore development partner since 2019.

The client never possessed a claims management system and was using a 3rd party SaaS-based application which was built on legacy software and faced the most common problem in using a 3rd party application.

• Fixed monthly subscription cost.
• Due to high per hour rate, every customization request would cost between $1500 to $10,000 depending upon the nature of the customization.
• Lead time in fulfilling each customization request was high; thereby, it impacted the efficiency in daily business.
• Legacy UI having long scrollable forms were non-user-friendly and non-intuitive to use.
• The Bridge between Xactanalysis and CMS was slow, which immensely reduced the claim processing time during the catastrophe.

A scalable and easily customizable SaaS-based web application was built grounds up to suit the exact requirements of the client. Following are the key distinguishing features of the application

• Customization cost reduced since the application was scalable, and the customization done for a client can be easily offered to other clients.
• Customization time was reduced by around 50%.
• Intuitive UI was created by breaking lengthy forms into sections and presenting them into tabular form.
• Xactanalysis APIs were used to bridge the claims along with the Azure resources, which increased the processing time by drastically.

The web application helped the client to overcome all the challenges which they faced while using the 3rd party SaaS-based solution and also created the opportunity to monetize by selling it in future as a solution to other adjusting companies.